Regular orders can be returned within 10 days of receipt in their original packaging in unused condition. All damaged shipments must be inspected and reported to shipping carrier for possible resolution of damaged caused in shipping process. Please notify the store by phone or email before the return as a Return Authorization Number may be required. The client is responsible for returning the item(s) pre-paid and insured to the store. Credit issued will not include original shipping and insurance charges. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn. Replacement merchandise for manufacturing defects will ship at the soonest possible date based on product availability. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with is positive.